Our Policy Information

Refunds and Returns

We founded Freddie Loves with one goal in mind: giving our customers the best shopping experience we possible can. To do so, we’ve designed our store policies to make sure our clients have a fair, rewarding and enjoyable shopping experience whenever they come to Freddie Loves. Read our policies below and don’t hesitate to contact us with any questions

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Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

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Dispatch items back within: 30 days of delivery

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I don't accept cancellations

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But please contact me if you have any problems with your order.

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The following items can't be returned or exchanged

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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Perishable products (like food or flowers)

• Digital downloads (crochet patterns)

• Intimate items (for health/hygiene reasons) 

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Conditions of return

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Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.